Customer Service Engineer (E)
Company: Disability Solutions
Location: Richardson
Posted on: October 26, 2024
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Job Description:
Base Pay Range: $73,100.00 - $124,300.00Primary Location:
USA-TX-Richardson-KLAKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.Job
Description/Preferred QualificationsCustomer Service Engineers are
core to KLA's technology, while we do not currently have an
opening, we are always building our Customer Service Engineering
talent community, we are interested in learning about your
background. Apply to this posting for Future Opportunities with
KLA.PRIMARY PURPOSEThe primary responsibility for a KLA Field
Support Engineer: perform repair & maintenance activity inside a
semiconductor plant on Bright-Field, Dark-Field, Macro/Micro
inspection, Thin Film, Resistivity & Surface measurement, and
Optical Metrology equipment. Service activities include modifying,
troubleshooting, diagnosing and repairing of highly complex capital
equipment at inside customer premises.--- Represent the company to
the customer and assume accountability for customer satisfaction
with service performance--- Assure optimum quality of system
equipment--- Coordinate actions with customers to maximize
production time.RESPONSIBILITIES--- Evaluate, analyze, diagnose and
fix technical problems--- Repair and modify equipment at customer
facility--- Repair some board level problems using standard
procedures, oscilloscope, and volt meters--- Repair of system level
problems based on KLA technical knowledge and KLA training--- Once
Trained, provide guidance and technical assistance to other
Engineers as needed --- Up to 20% travel in North America to
support other customer facilities, as well as training--- Conduct
customer orientation training on all aspects of equipment user
applications--- Prepare/Document reports on support activity to
customers--- Provide timely billing invoice to customer for service
activity.Minimum QualificationsBachelor's Level Degree or work
experience of 3 years.Preferred Electrical Engineering or
Electro-mechanical degree.The company offers a total rewards
package that is competitive and comprehensive including but not
limited to the following: medical, dental, vision, life, and other
voluntary benefits, 401(K) including company matching, employee
stock purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave. KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at
talent.acquisition@kla.com to request accommodation.
Keywords: Disability Solutions, DeSoto , Customer Service Engineer (E), Hospitality & Tourism , Richardson, Texas
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