Production Specialist II

Company: Disability Solutions
Location: Fort Worth
Posted on: April 12, 2025

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document managementREQUIRED QUALIFICATIONS:
  • Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds
  • Experience producing work that meets deadlines or SLAsDESIRED QUALIFCATIONS:
    • 2 years in a operations or production environment
    • Experience with PDIM (Physical Document Inventory Management) application
    • Ability to leverage data and reporting to manage inventory and service level agreemSkills:
      • Adaptability
      • Attention to Detail
      • Business Operations Management
      • Customer and Client Focus
      • Policies, Procedures, and Guidelines Management
      • Collaboration
      • Issue Management
      • Organizational Effectiveness
      • Prioritization
      • Problem Solving
      • Confronting BiasMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, DeSoto , Production Specialist II, Professions , Fort Worth, Texas